Frequently Asked Questions
General
What's this?[+]
This is the beta release of Virovek's online store for premade AAV. Just place an order online and skip the hassle of lengthy quotes, shipping and billing address confusion, and price negotiation.
What's premade AAV?[+]
AAV which Virovek produces and stores in large batches. If it's in stock, it's ready to ship out immediately, and if it's not in stock, Virovek can amplify, produce, and purify it in 10 days or less. You won't be waiting long for an order.
What if I need AAV that isn't listed on the site's catalog, or am looking for a company that does custom AAV production?[+]
That's perfect, because custom-made AAV is Virovek's bread and butter. Virovek makes high-titer, high-purity custom AAV to your specifications. For decades, scientists from biopharmaceutical companies and academic laboratories all over the globe have relied on us for their custom AAV. Just message us at info@virovek.com with your request.
Products & Catalog
Where can I find the material safety data sheet for Virovek's AAV?[+]
Where can I find certificates of analysis?[+]
Certificates of analysis for premade AAVs will be available at https://virovek.com/coa/. You can also find a link to the certificates of analysis directory for each product on each individual product page.
How long does it take for a product to be restocked?[+]
A couple weeks, usually. If the product is not very popular, it will take longer before we restock it.
What's a catalog number?[+]
It is a unique identifier for every product on the store.
How do catalog numbers work?[+]
Each catalog number contains a root and a suffix. The root contains information on the capsid and expression cassette, while the suffix contains information on the titer and volume.
For instance, for the catalog number 404B506-1E14-100, the root is 404B506 and the suffix is 1E14-100.
Every catalog number root is unique to the combination of capsid and expression cassette it is assigned to. If two products share the same root, the capsids and expression cassettes are the same between them and they only differ in titer and/or volume.
Every full-length catalog number, including root and suffix, is completely unique.
Orders/Payment
Can I generate a quote? I need to show my purchasing department a quote so they can issue a purchase order.[+]
Sure thing! You can generate a quote yourself (well, it's not exactly a quote, but it serves the purpose of one) by heading to checkout, filling everything in, heading back to your cart, and printing out the /cart page by hitting CTRL+P.
Sometime soon I plan to write a quote generator. All you'll need to do is click a button and you'll get your quote. But until then, this will have to do.
Sometime soon I plan to write a quote generator. All you'll need to do is click a button and you'll get your quote. But until then, this will have to do.
What payment methods do you accept?[+]
This online store accepts payment/assurance of payment by purchase order or credit card via Stripe.
How does assurance of payment by purchase order work?[+]
You really don't have to worry about this until you actually place an order, but I'll summarize it real quick here.
- After you place an order online, you/your company's purchasing department emails us a PO corresponding to that order at clientPOs@virovek.com.
- We receive the PO and ship you your order.
- You receive your order.
- Shortly after, we invoice you and you pay us what you owe.
Something's wrong with my order. What do I do?[+]
Virovek typically does not accept returns unless you can show us that there's something horribly wrong with your order and that it was our fault. Get in touch at info@virovek.com.
Website/Store
Something's wrong with the site; how do I resolve the problem?[+]
First, try these steps:
- Refresh the page.
- Clear your cookies and cache for virovek.com.
- Restart your browser.
The AAV capsids/expression cassettes I want aren't listed. Can you start selling them as premade?[+]
Probably not. Virovek independently decides which combinations of AAV capsids and expression cassettes it would like to produce for premade sale on its online store. Virovek is unlikely to consider changing this list based on external input. However, Virovek has the sequences for most common capsids and expression cassettes in stock and is always open to custom-produce your virus of choice. Just shoot info@virovek.com an email about it.
Who made this site?[+]
Me. I'm Ray. I singlehandedly bootstrapped this storefront in a few months with no prior e-commerce development experience. The frontend, the backend, the email bot, everything.