Frequently Asked Questions


What's this?[+]
What's premade AAV?[+]
What if I need AAV that isn't listed on the site's catalog, or am looking for a company that does custom AAV production?[+]

Products & Catalog

Where can I find the material safety data sheet for Virovek's AAV?[+]
Where can I find certificates of analysis?[+]
How long does it take for a product to be restocked?[+]
What's a catalog number?[+]
How do catalog numbers work?[+]


Can I generate a quote? I need to show my purchasing department a quote so they can issue a purchase order.[+]
I can't finish my order! I'm on the checkout page and my shipping country isn't showing up.[+]
What payment methods do you accept?[+]
How does assurance of payment by purchase order work?[+]
Something's wrong with my order. What do I do?[+]


Something's wrong with the site; how do I resolve the problem?[+]
The AAV capsids/expression cassettes I want aren't listed. Can you start selling them as premade?[+]
Who made this site?[+]